Banking & Finance

How To Reach FCMB Customer Care Service

FCMB Customer care
Written by Chidera

Would you love to learn about the FCMB customer care and ways to reach them? If you do, then stick around to learn more.

FCMB Customer care Service

First City Monument Bank of Nigeria also known as FCMB is among the banks in Nigeria that offers juicy innovative banking systems.

With the increased need for customer satisfaction, banking has now moved to a whole new level. You no longer need to visit your FCMB Bank branch office to make any complaints or inquiry. All this can be done from the comfort of your home.

An added advantage to this service is that you can access it from any device and at any time of the day, 7 days a week even during public holidays.

FCMB Customer Care Services

  • Account issues and inquiries: You can contact the FCMB customer care agents to request for your account statement or inquire on issues concerning your present FCMB account balance via any of the customer care platforms
  • Debit/credit card issues:  you can inquire and make complaints concerning the use of your Debit/Credit cards. You can deactivate your card, request for a new one among every other card related issues.
  • FCMB products and services: You can inquire and make requests concerning any of FCMB products and services
  • Cheque services: You can stop and track all cheque transactions via the FCMB helpdesk in real-time. You can also request new cheque books through their customer support agents.
  • Internet/e-banking inquiries: You can reset your internet banking password through the FCMB customer care desk. if you also have any other issues pertaining the e-banking system.

Related: How To Transfer Money From FCMB Bank Account To Other Banks

Using The FCMB Customer Care Service

Reaching the FCMB customer care is so exciting that you can contact the customer care representatives from any device of your choice. Whether by laptop, mobile phone or any other popular smartphones; it is all possible.

FCMB Customer Care Agents Mobile phone number

You can call the FCMB customer care representatives via the following numbers to lay all your complaints: 01-2798800, 0700329000 or you can WhatsApp at this numbers: (+234) 09099999814 or (+234) 09099999815

Using the FCMB customer care help desk by Email

You can also contact the customer care help desk via Email. All you need do is send a detailed write up of whatever you wish to inquire, stating your name and account number alongside the message (to ensure effective and real-time addressing of all issues) to the email: [email protected]

Using the FCMB Customer Care service via Social Media

To ensure continuous customer satisfaction, FCMB has incorporated that all complaints and inquiries can be made through the FCMB social media platforms.

To ensure you have a better banking experience, why the continuous visit to the bank? The online services are much better and safer and are quite economical. Ensure you take advantage of all these beautiful packages to enjoy a better banking

Do contact us and let us know how much this worked for you. Do not forget to share with your friends.

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About the author


Chidera is an experienced freelance blogger and social media enthusiast. Click here to see all my posts


  • I open an account last year during d dry season farming stuff with 2000, an account no. Was sent to me n d 2000 I use I opening it,, now I want to use it but it keep telling me error,, i don’t have card so am using transfer code…. Pls help

  • Sir/Madam,I Olajolo Olufemi Isaac,staff of a defunct company called Hepa Global Energy Ltd.Please, i need to close my account for a personal reason which has to do with my employment issue. Do i need any document or money in respect of this or i should walk in to any of your branches and get it done? Thank you.

    • Lovely Day, Mr. Olajolo Olufemi, Kindly use any of the customer care service contacts you can find in this article to proffer the information needed to address your challenges. Hope this helps you out.We look forward to hearing from you again.

  • I write as regards to my dissatisfaction in your services and the inconveniences on the customers thereof. I made a mobile money transfer two weeks ago to a first bank account and I have been to a branch three consecutive times and I also filled a form to that effect of which I was asked to wait for 7 working days but till today the bank has refused to revert my money. I’m not happy with the inconveniences and the way and manner you talk to customers. Some of us are very busy and don’t have all the time to stay in your bank for issues that you inconvenience customers with rather you act rudely to customers. If I don’t get any response I will write to the manager of Fcmb Sabo branch and thereafter if nothing is done to revert my money I will file an action in court against your bank. Thank you

  • since morning have be trying to pay in my bet9ja account. i we like to pay now now i need your pls help;dey ask me to authorise my online account have being useing to pay.pls call me or email 08029165914

  • hi, am Fapetu Victoria I subscribe from my account on Tuesday 18th of December 2018 have been debited but my data balance is still 00

  • Please i want to know if u partner with korea as agent to ur bank, am writing from rivers state because they came to my house asking of some details

  • Hello, I mistakenly sent money to a wrong first bank account. I’ve made a complaint at an FCMB branch office, and have written customer service a mail, they sent me a tracking number, how do I use the tracking number?

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