Banking & Finance

First Bank Customer Care (Full Contact Details)

First bank Customer care number
Written by Chidera

Do you know about the First Bank customer care in Nigeria? Are you clueless about how to make all inquiries and complaints from the ease of your comfort? Well stick around I will show you the First Bank customer care number and the various channels for reaching them.

first bank customer care number

First bank Customer care service

First Bank of Nigeria is among the most prestigious banks in the country. It offers juicy and interactive packages to enhance your banking needs. You no longer need to visit the bank each time you need to access your bank account.

Among this innovative packages, is the new and interesting assortment of platforms with which you can make all inquiries and complaints. Stick around while I give you a comprehensive listing of these platforms.

Related: How Central Bank of Nigeria Operates

How to Make Complaints And Inquiries To First Bank Customer Care via their platform

The First Bank of Nigeria Plc has provided a platform where you can drop all your complaints online. It is free and all you need is a smart device with an internet connection. All you need to do is fill the complaint form through the First Bank Complaint platform stating your name, email, address and complaint. You will receive feedback as an email stating the progress in addressing your complaint.

How to Reach First Bank Customer Care via email platforms

First Bank has also provided two beautiful ways to send complaints. You can either send the email to the First bank Customer care service via this email:

OR you can send an old-fashioned mail to the post office box:

Complaints Management Unit
        First Bank of Nigeria, Ltd
        35 Marina
        P.O. Box 5216
        Lagos, Nigeria

First Bank Customer Care Number – Available 24/7

First Bank has also made available mobile contacts through which you can make all inquiries and complaints. You can either send your complaint as an SMS to 30012 or you can call the following numbers to speak with a First Bank customer care agent: (0700-34778-2668228), 01-4485500, 0708-062-5000

Contacting First Bank Customer Care via Social media

You can also make all your complaints through social media platforms quite easily. They include:

  • Through the First Bank Facebook page: You can send your complaints and inquiries by placing a post on the First Bank Facebook page
  • Through the First Bank Twitter handle: You can send all your complaints and inquiries by sending a tweet to the First Bank Twitter page

Need to Know

Why making all complaints and inquiries through any platform to ensure that you never do the following things as they are required to keep your  First bank account safe.

  • Never give away your BVN number
  • You must never give way your debit/credit card details. if you are asked to give these details especially in cases where you have issues with previous transactions. Give only the first six digits and the last 4 digits of your card.
  • Never send your card details as an email as your email box could be hacked.

The First Bank customer care number and other service hotlines are unique and allow you 100% attention. Do tap into this service and you will never have to visit the bank again to make any complaints.

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About the author


Chidera is an experienced freelance blogger and social media enthusiast. Click here to see all my posts