Tips & Tricks

GOtv Customer Care Number, Live Chat, WhatsApp And Email Address

Do you wish to learn how to contact the GoTv Customer care service? This post contains all you need to contact the GoTv customer care service from your comfort zone.

GoTv Customer care service

The GoTV Cable TV is an indigenous Cable TV which promises top-notch stations at an affordable price. However, there are times when you encounter problems with your decoder, payment issues and many more. In such scenarios, you will need to access the GoTV customer care service to receive help with your challenges. In addition, when in doubt about products and services available to your subscription plan, you can receive help with your choice may making this contact.

However, making this contact does not mean you have to leave your comfort and visit a GoTV Service outlet, you can contact the GoTv Customer Care service right within your comfort.

GOtv Customer Care Number and other contacts.

Contact GoTv directly for immediate assistance, make enquiry and service support. There are many ways to contact the GoTV Customer Care service, you can contact them via their phone number, email address, shortcodes, social accounts or visit their head office. In these sections, we will uncover the pros and cons of using this method.

1. GOtv Contact Centre Phone Number:

This method can be said to one of the fastest ways of sorting out your queries. However, it is the most expensive. This is because you will be charged as though you were making a call to your loved ones. Not minding the fees, it is the most effective way of contacting the GoTv customer care.

2. Email Address:

This might not be the best methods especially when you want to make inquiries as it is a bit slower.  It might take as much as a day to get a reply from the customer care service. Therefore, consider this method as a second option when you wish to get access to the GoTv customer care service.

3. GOtv Care Social Accounts:

This might be the most convenient method, however, it depends on the country. In Nigeria for example, it is the fastest. However, they generally answer your queries via social media within the same hour of sending your queries. However, this method should be preferred for inquiring about their products and services rather than complaints.

4. Website:

You can make inquiries via the GoTv official website for resources, how-tos and information on products and services, before contacting them. On the website, you can also receive access to the live chat feature to make your complaints directly to their customer care representatives in real time. To begin, all you need do is click here and then select your country.


Related: All gotv packages, their channels and price


5. GOtv Customer Service Contact Address:

The GoTV Cable TV has so many substations across the country. However, their official headquarters can be utilized when the matter at hand is case sensitive. Check out our list of physical addresses where you can either visit or send a mail to get your problems straightened up.

GOtv customer care phone number

GOtv decoder

You can easily call the GoTv customer service today to access the customer care service and lay all your complaints with ease. Here below is a list of the numbers you can use.

  • Nigeria – +2348039044688
  • Namibia – +264 612705230
  • Ghana – +233 302 740 540
  • Kenya – +254 711 066 000
  •  Malawi –  +265 1 895 777
  • Mozambique: +258 21411270
  • Uganda: +256312245245
  • Rwanda: +250 788187900
  • Zambia: +260 211368343

GoTV email address.

You can also send an email to the GoTv customer care service stating the full details of your inquiries or complaints and you will receive feedback once the issue has been resolved. All you need do is use the email address here below, specific to your country to begin:

GoTv support shortcode

The GoTv Cable Network also gives you access to a shortcode service which you can dial at any time to receive automated responses to your complaints and inquiries. To begin, here is a full list of shortcodes made available to you. all you need do is dial this shortcode from your mobile phone to get started. In addition, you do not need internet access but only a mobile device.

  • Nigeria – 4688
  • Namibia – 4688
  • Ghana – 4688
  • Kenya – 22688
  • Malawi – 54688
  • Mozambique – 94688
  • Uganda – 6488
  • Rwanda – 1111
  • Zambia – 4688

GoTV Social Media Contact details.

If you need information with regards to new promotional offers, inquiries and even queries, you can use the GoTV Social Media page as well. This service is available in all countries as well.

Nigeria

Namibia

Ghana

Kenya

Malawi

Mozambique

Uganda

Zambia

GoTV Contact my Mail

You can also send a mail to the  GoTV main office address in each country when you have more sensitive matters to discuss. To do so, here is a complete list of addresses you can use:

Nigeria
  • Plot 1381 Tiamiyu Savage Street, Victoria Island, Lagos State
Namibia
  • P.O BOX 5226 Eros, 161 Nelson Mandela Ave, Klein Windhoek, Windhoek, Namibia
Ghana
  • PMB CCC 29 cantonments, Accra
Kenya

Multichoice Kenya Ltd. First Floor, Sarit Centre, Westlands, Nairobi

Malawi
  • P O Box 801, Blantyre, Malawi
Mozambique
  • Av. Vladimir Lenine 179 – 6.º Maputo Mozambique
Zambia
  • P.O Box 320011
  • MultiChoice Zambia Limited, Plot no. 34772/34773 Alick Nkhata Road, Lusaka, Zambia

And so to help you, this article shares insights on the full list of GoTv Customer care service details available at your disposal. Feel free to let us know if you need more information about using the GoTv Customer Care Service.

Chidera

Chidera is an experienced freelance blogger and social media enthusiast. Click here to see all my posts

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