Stanbic IBTC Customer Care Service

Learn more about the Stanbic IBTC Bank customer care service in very simple steps by reading this article.

stanbic ibtc bank customer care

Stanbic IBTC Customer Care Service

Stanbic IBTC Bank is one of the major banks in Nigeria that assures you of innovative services geared towards giving you satisfaction. For every organization that ever exists, feedback is highly important. This is why Stanbic IBTC Bank has provided beautiful places where you can send complaints and inquiries about almost anything you wish to know about the bank. This platforms service as a communication link between the bank and its customers.

Read also: Stanbic IBTC internet banking: How to get started

The most awesome thing about this services is that you can access them from your comfort zone by any mobile device you wish to use (laptop, desktop, smartphone etc). Do read on to learn more about this services.

Stanbic IBTC Customer Care Service – Benefits/Features

There are so many services that you can get done via the Stanbic Bank Customer care agents. All you need do is to be very precise and concise about what you need done. Some of the services that can be rectified or inquired upon through this service include:

  • BVN  problems: All BVN related issues including checking for your BVN number can be addressed via the Stanbic IBTC Bank customer care support department.
  • Debit/Credit card issues: You can  access all issues concerning your credit/Debit card such as; Debit/Credit card activation, blocking and deactivation issues
  • Account lnquiries: Account related issues such as; Account reactivation, Statement of Account request can be accessed through this customer care platform.
  • Stanbic IBTC Bank products and Services: You can also inquire on the different products and services held by the Stanbic IBTC Bank.
  • Miscellaneous:Inquiry on other Stanbic IBTC Bank platforms including other non-banking related issues such as insurance packages via this platform.

How to Contact Stanbic IBTC Bank Customer Care Agents

There are numerous efficient ways to contact the Stanbic IBTC customer care help desk. You can acess your 24 /7 anytime, anywhere.

All you need do is to ensure that your issues are stated as concisely as possible to enable prompt addressing of all your issues.

1. Contacting the Customer care Service desk via phone

You can call the Stanbic iBTC customer care via the following numbers:

  • 0700 2255 782 6242
  • 234 1270 9676

2. Contacting the Customer care Service desk via email

You can also send an email to Stanbic IBTC Bank customer supports containing a detailed description of your complaint to this email:

Note: For any type of fraudulent activity done on your account; contact the help desk using this email:

3. Contacting the Customer care Service desk via Social Media platforms

You can also send a feedback on any of the services provided by Stanbic IBTC through its social media platforms:

  • Using Facebook: Place a post on their Facebook page
  • Through Twitter: You can also send a tweet on your concerns to the Stanbic Bank Twitter page.

The Stanbic IBTC Bank customer care service is an awesome and efficient feedback platform. do take advantage of it and stop those long walks to the bank each time you have issues or enquiries to make.

Since we love hearing from you, do contact us with information on your experiences by placing a comment below.

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  1. billy gbonwei

    I would loved to be having notification on my account via-email for any transaction on my account. How can i go about this

  2. Hannatu Joseph

    Please kindly help me with my bank statement I have been trying to check with my phone for the past two days am not getting it, I made a transaction with pos they double charged me my name is Hannatu Joseph my account number is 0********4

  3. muhammed jamiu wahab

    Hello please i kindly wish you help i tried to open Internet account but told me that to contact customer care because my Internet banking account has been blockout. My name is muhammed jamiu wahab account nomber 0********7


    I tried recharging my phone 2ru my mobile banking app and i got debited without being credited with airtime and this is not d 1st time dis is happening.
    this is real frustrating u guys should pls resolve dis and revesrse my money.I TRIED CALLING UR CUSTOMER SERVICES BUT NO RESPONSE
    I will like to get a call back so that this issue will be resolved once..

    1. I understand your plight, Onyiye. Unfortunately, leaving your complaints here won’t resolve any issue. Kindly contact them directly using the information on this page.

      Good luck!

  5. Pindar David

    Sir/Ma good day I was debited #15,000 on 6th dec. by 3:03 pm but was not paid, I filled form with my branch still no return. Please help me out.


    pls, ihave a problems with your Bank, iam your customer for over eight years but iam not iam not satisfied with your service, Reason is that,you gave me seven hundred and thirty thousand Naira only #730.000k,for the Duration of 48 months you are Deducting me #38.000, each month but, instead of 4years you contenous Deducting me for morethan 5years, so, i Needs to know in which month Did i stop paying my Loan,that is what iwant to know from you now my A/C No, is 0010034429, Current A/C, A/C Name is ISMAILA ALIYU


    Good day , please I want to have a soft copy of my statements of account, but the lady I met at the desk in your branch at Abesan gate branch told me it cannot be possible . is that true ?

  8. Muritala rilwan

    I bought something at shoprite on December 27 last year at ring road at ibadan oyo state i use POS to paid but dey deducted my money like three times on I report to one bank at ibadan dey told me dey will return d money 8working days but now dey refuse to return the money back dis is my bank account number 0029180333

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